Understanding and building Customer Insights
Thoughts, experiments, and lessons from projects with Dynamics 365 Customer Insights and the Power Platform.
As a Solution Architect, you encounter new challenges every day. Some problems can be solved quickly, others lead to frustration, new ideas, or unexpected solutions.
This blog captures those moments.
About the blog
This blog is where I share experiences from projects built with Microsoft Dynamics 365 Customer Insights and the Power Platform.
It is not only about finished solutions, but also about the journey to finding them.
Many challenges only appear in real projects. You try things, discard ideas, discover new possibilities, and continuously learn along the way.
In this blog I share:
- — technical deep dives
- — experiments and personal projects
- — lessons learned from real implementations
- — thoughts from the Dynamics and Power Platform community
Topics
Customer Insights
Deep dives into Dynamics 365 Customer Insights features, architecture, and best practices.
Experiments
Personal explorations, prototypes, and ideas tested outside of projects.
Project Learnings
Lessons learned from real implementations and customer scenarios.
Community
Stories, events, and discussions from the Dynamics and Power Platform community.
Community and Events
Let's meet at the next conference or user group
Power Platform Munich User Group
Munich, Germany — 19. March 2026
Color Cloud Hamburg 2026
Hamburg, Germany — 16. - 17. April 2026
Technology is not learned from documentation alone.
It grows through projects, experiments, and conversations with the community.
This blog is where I share that journey.